As you know, printing and organization are 100% dependent on us, and we take full responsibility for the quality of the product. Nevertheless, we rely on our partners for shipping. We emphasize accuracy and professionalism, which is why we cooperate with the best. But regardless of us, there may be problems with generating the tracking code. Sometimes there may be a delay in updating the code. If you won’t receive it within 7 working days from the date when you have placed your order please contact us at help@thebigdream.co