In the absence of the recipient at home or the person authorized to collect the shipment, the carrier will take a second attempt to deliver the shipment to you or it will be left at the nearest UPS ACCESS POINT where it has to be collected within 10 calendar days. After this time it will send back to us and we will be able to send it back to you once you cover the additional shipping cost.

You will be notified about the location and how to collect the shipment left at the UPS ACCESS POINT by email. For the re-shipping fee pertinent to your country please email help@thebigdream.co